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undercover

Why I Went Undercover as an Event Team Member for a Day–And What I Learned In the Process

By Michelle Shaeffer | 13 Comments

One phrase was on loop through my head throughout the day: “Big girl shoes, you can do this!”  “We need more hot water and coffee in the VIP breakfast room, as soon as possible, please.”  It wasn’t the first time I’d tracked down the hotel catering staff with the request that had gotten lost in […]

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