Photo Credit: http://morguefile.com/creative/kakisky
One of the biggest mistakes I see small business owners and entrepreneurs make in their outsourcing is to try to outsource everything to one virtual assistant, one programmer, or one personal assistant. You want to make sure you’re choosing the right professional for your outsourcing project.
You would not try to outsource your laundry to your children’s $75/hour private music tutor. Sure, the music tutor might be capable of doing the job, but $75/hour is too much to pay for laundry service, and the tutor would likely be unhappy with your request. While that scenario might seem silly, it happens frequently when small business owners outsource!
It is important to realize that you may need a variety of tasks completed, and it is likely smart to divide them up. If you assign them properly you’ll save money and have happier assistants and professionals working for you. Here are some examples:
Website Design: A complete website design is best left to a website designer. While your virtual assistant may be able to handle the job adequately, they’ll likely take longer and deliver less stellar results than someone who specializes in website design and is trained in code and graphics. If you pay your virtual assistant hourly, you may also find you’ve spent more than it would have cost to hire a website designer by the time the project is finished. If design is not your VA’s speciality it’s going to take longer for them to get it done.
Website Updates: On the other hand, consider whether you really want to pay a website designer $60/hour to make small updates to your website that a VA could complete in the same amount of time for $30/hour. Many tasks other than website updates fall into this same category. Once you have a VA you work well with, ask for their list of preferred tasks. This will help you know what they enjoy doing and what kinds of work they complete regularly. Stick to their list and you’ll save money and have a happy assistant.
Advanced Programming: Setting up a fancy membership or ecommerce site with custom features? You would be smart to work with someone who does it regularly instead of asking someone who has never completed this type of project before to handle it for you. Why? Because only those who have worked with a particular script or setup know the little quirks that can trip up the project, how to get around them and get you the best results, and how to get things done quickly.
Accounting or Legal Services: Please don’t ask your personal or virtual assistant to provide services they are not trained and certified for. Enough said there, right?
Logo or Print Graphics Design: Many people don’t realize that a proper logo design is not delivered as a 72 DPI web ready JPG file. Your logo design should be created in a format that allows you to use it both on the web and in print. Print graphics design is a different skill than web graphics design, though many designers can competently do both. Be sure you choose a designer who regularly works with print design or you may end up with a logo that comes out fuzzy on your business cards and has to be completely redrawn by another graphics designer down the road (which means you’ve paid for it twice!).
There are many other examples of project types that could be included here: audio editing, transcription, video editing, graphics design for print, book formatting, logo design, editing, copywriting… the list goes on! Anytime you assign a task to a virtual assistant or outsource a project to a professional stop and ask yourself if they are the right person for the job.
It is important to note though, that shopping by hourly price, or total price is not a good strategy! Price will be part of your overall choice but don’t let it be the main determining factor. While one person may offer to complete a project for $15/hour, if they spend 3 times as long on the project as someone who would complete it for $25/hour, the more expensive one would have been the smarter choice. Choose based on who is best suited to a particular task and you’ll end up with better results and may save money, too!
This is post three in my outsourcing series – don’t miss the rest of the series! Subscribe and get free updates at http://feedburner.google.com/fb/a/mailverify?uri=MichelleShaeffer
Aloha Michelle, I enjoyed your post and great information your got noted here. I heard the pros and cons with outsourcing but I am sure if you find the right one, it surely will make a difference. thanks for sharing! Lanikee.com
PS…I would love to have you come by and share your comment with me. The benefits are sharing is caring. Mahalo! :)
Hi Lani,
Yes, getting the right provider for the service you need does make a big difference. Outsourcing can be a wonderful thing. :)
Thanks for stopping by and leaving a comment. :) Aloha!
There are outsourcing consultancy firms out there that companies can approach if they’re looking for an offshore provider but don’t know where to start.
I am in the midst of contracting a freelancer right now. Despite how hard it is to turn over projects to someone else (which feels weird since I’m a service provider), I have no problem with spreading that work around.
I know there are a lot of things I won’t touch for clients, and I don’t want someone that will willing take something on that they are not knowledgeable in. Sure it is easier to deal with only one person, but that isn’t always the best option.
It is challenging! I’m finding it’s a big part of moving from the “I created a job for myself” approach to the “I’m CEO of my business” approach.
Recommendations for outsourcing from folks you trust is a great way to find reliable help. Once you find someone great… share the news. It becomes a win win situation.
Thanks for all the great information… I especially like your tip on pricing.
Yes! Please do share with your circle when you find someone good! :) Everyone benefits that way.