Help Your Customers Love You

It’s worth it to do whatever you can to build a business others can become fans of.  Why?  Because fans are LOYAL.

My husband is a football fanatic.  In 11 years of marriage I think the best gift I gave him was tickets to a Steelers playoff game for his birthday.  He had to fly from Alaska to Washington, DC, drive several hours to Pennsylvania, and make quite a trek to get there.  But I’m sure he’d say it was 100% worth it.  And if the Steelers hadn’t won that game he’d still have been thrilled to be there because he’s a loyal fan.

What’s your favorite sports team? Favorite place to shop? Favorite restaurant to eat in? Favorite author or actor? What is it about those people and places that makes you love them?

Take some time to consider what it is that makes you a fan of the companies, products, services and people that you’re always raving about, and then figure out how you work that into your own business and build your fan base.

[Read more...]

10 Things You Can Do in 10 Minutes Each to Move Your Business Forward

I’m writing this from the airport at 7:03pm.  My goal is to be done at 7:13pm and schedule this post.  I’ve got 30 minutes until my plane boards and I can complete three small tasks to move my business forward.  Here are some ideas:

1. Write a quick blog post and promote it.

Jot down some random thoughts about something helpful for your readers.  Try a top ten list (like this one!) or top 5 list.  You can polish it later and use it as an article, in your newsletter, for a podcast, in a video, etc.  Take time to tweet your post and add it to your Facebook status.  If you’re using Networked Blogs, it will tweet/update for you.

If you feel overwhelmed at the thought of posting in 10 minutes, check out Michele Scism’s 10 minute blog post ideas: part one and part two.

2. Write a few thank you cards or emails.

[Read more...]

Three Deadly Website Sins

If you’re serious about building a website that will attract your ideal clients, here are three “deadly sins” you need to be careful to avoid.

1. Allowing Your Ego to Make the Decisions

Is your website focused on YOU or on your customers?  Are you obsessed with “shiny objects” or bells and whistles? Is something not working but you don’t want to admit defeat and change it? OH NO!! Ego alert! Yeah, mine does that, too. Sometimes we’ve just got to tell that ego to sit down and shut up so we can make whatever changes we need to so that our websites can be effective.

[Read more...]

How to Share Your Brilliance Without Giving Away the Farm

You want to build your credibility and you want to help people, but need to make a living, too.  So how can you share your brilliance (or your products) without “giving away the farm” so to speak?

If you send out all your products as freebies you’ll lose time and money.  If you give away so much free advice and expertise that no one hires you, you’ve invested a lot of time with nothing in return.

Not to mention the fact that people tend to put less value on what they recieve for free and don’t put in as much effort to implement the suggestions or use the products.

So, what’s a gal in business to do? Here are three strategies:

[Read more...]

What to Do When Someone Steals Your Content

You’ve worked hard on your blog posts, articles, sales pages and other writing, as well as your graphics design, website design, and logo.  They’re yours.  But online many people think it’s “fair game” to borrow and profit from your work. It’s not okay unless you’ve given your permission.

I saw a video online last week from EzineArticles.com I wanted to share:


Now, here are some tips to help you protect your intellectual property
(since you can’t slap people through the internet…).

[Read more...]

Wiping off the Marketing Tricks Slime…

Last night I opted-in for a free report on building website credibility (it’s something I talk about on my blog so I was curious what others were saying).

I actually feel the need to wipe the slime off me after reading it. It just felt wrong to me, and relied on little “almost illegal” (their words, not mine) tricks to build credibility in the eyes of website visitors.

The perspective wasn’t how to BE credible, it was how to APPEAR credible – and I realize after reading it that those are two completely different goals.

There were a few good, honest suggestions like adding your contact info to all your pages.  But among the other suggestions:

  • Add a live chat box, but add it with the knowledge that you won’t make it active or actually allow customers to contact you with it.
  • Fake testimonials from gurus by making it look like they endorse you when you’ve really just used something cool they said without asking their permission.
  • Buy a cheap ad in Newspaper X and then add “As Seen in Newspaper X” to your sales page.

There’s more but I’ll stop there.  Maybe those aren’t technically lies.  You might change your mind and decide to login to be on the live chat sometime (even though you have no intentions of it).  A guru might like some aspect related to what you’re promoting (but has never seen your product).  If you have an ad in the paper technically you could be seen there.

Do these tactics work?  I’ve never tried them.  Clients probably won’t realize what you’ve done to sway them to purchase.  But do you want to make sales at the expense of your ethics and honesty?
[Read more...]

Get Control Over Your RSS Feed

One of the great features of a blog is it’s “RSS Feed.”  That stands for “real simple syndication” – but it can be a little confusing and not feel so simple if you’re new to blogging.  It allows your fans to get notified when you post a new blog, if they choose to subscribe in an RSS reader.  Awesome, right? Here’s how it works for your fans:

But what if your fans don’t use an RSS Reader? What if you move your website to a new URL? How can you tell who’s following your RSS feed?

Easy answers! I use Feedburner along with the plugin FD Feedburner Plugin on my blog.

[Read more...]

Are You Rewarding Your Blog Commenters?

I’m sure that if you’ve got kids you’re familiar with the concept of rewarding desired behavior.  It works so much better than other parenting strategies.  Have you thought about applying that in your business?  Are you taking the time to appreciate and thank those who take time to leave a comment on your blog or interact with you?

Don’t worry, I’m not suggesting you send handwritten cards to a few dozen (or hundreds) of people a month.  That’d be time consuming and costly.  Here are some easy ways you can show your appreciation.

[Read more...]

Find Out What Your Audience’s Interested In

Which direction to go next…

Wondering what products to create, what services to offer or how to package them, or what topics to write about in your newsletter or blog?  Here are three ways to find out what your audience is most interested in.

[Read more...]

Mini Makeover Tips: 9 More Actions You Can Take to Increase Your Website’s Credibility

This post is part 2, continuing from yesterday’s 10 Actions You Can Take to Increase Your Website Credibility.

Is your website building your credibility?  Or scaring away clients?  Here are 9 more easy actions you can take to boost your website’s credibility and help your website visitors feel comfortable purchasing from or working with you.

Give visitors a way to share your website/blog/articles. When a potential client arrives to your website based on a referral from a trusted source, they’re more likely to sign up for your newsletter or purchase your products/services.  AddtoAny works with any website and is easy to install.  If you’re using WordPress try the Sociable or SexyBookmarks plugins. (This site has the SexyBookmarks plugin active and you can see it at the bottom of this page.)

Answer the “Frequently Asked Questions.” Create or update your Frequently Asked Questions page to help answer more of the questions customers can (or should!) be asking you.

Share generously. Offer free articles, checklists, videos and other resources that showcase your expertise in creating your product or delivering your service.

[Read more...]

Switch to our mobile site

Affiliate Agreement · Anti-Spam Policy · DMCA Notice · Earnings Disclaimer · External Links Policy · Privacy Policy · Terms & Conditions of Use
Copyright © 2005-2010 Michelle Shaeffer · All Rights Reserved